Complaints Policy

Welcome to the Warehouse Flooring Complaints Policy page. We value your feedback and are committed to addressing any concerns you may have. This policy outlines our approach to handling complaints and ensuring a positive resolution.

1. Purpose

Our Complaints Policy is designed to provide a clear process for clients and stakeholders to express their concerns and have them addressed in a fair, timely, and transparent manner.

2. How to Raise a Complaint

If you have a complaint about our services, products, or interactions, please follow these steps:

Step 1: Contact our Customer Service Team to discuss your concern. We aim to resolve issues at this initial stage whenever possible.
Step 2: If the issue is not resolved to your satisfaction, you can escalate the complaint by contacting our Complaints Department.
Step 3: Provide details of your complaint, including relevant information such as order numbers, dates, and specific concerns. The Complaints Department will acknowledge receipt of your complaint.

3. Handling and Resolution

Our team will thoroughly investigate your complaint and work to resolve it promptly. We may need to gather additional information or communicate with relevant parties to ensure a comprehensive understanding of the issue.

4. Timelines

We aim to resolve complaints quickly. However, the complexity of the issue may impact the resolution timeline. If this is the case, we will provide you with regular updates on the progress.

5. Communication

We are committed to transparent and open communication throughout the complaints process. We will keep you informed about the status of your complaint, any findings, and the proposed resolution.

6. Escalation

If you are not satisfied with the resolution provided by our Complaints Department, you have the option to escalate the complaint.

7. Feedback

We value your feedback and view complaints as an opportunity to improve our services. After the resolution of your complaint, we may seek your feedback on the process and the outcome.

8. Confidentiality

We treat all complaints with the utmost confidentiality. Information shared during the complaint resolution process will only be disclosed to parties directly involved in addressing the concern.

9. Continuous Improvement

We view complaints as an opportunity for growth. We regularly review the nature of complaints and their resolutions to identify areas for process improvement and enhanced customer satisfaction.

Contact Information

If you have a complaint, please contact our Customer Service Team. For escalated complaints, contact our Complaints Department.

By using our services, you agree to abide by the procedures outlined in this Complaints Policy. We are dedicated to addressing your concerns and ensuring a positive experience with Warehouse Flooring.